1.1 “Agreement” means these Terms and Conditions
1.2 “Company” refers to the organization that provides services to customers according to the regulations outlined in this Agreement.
1.3 The “Writer” is who has an agreement with the company on a freelance contract to provide the services laid out in the Company’s terms.
1.4 The “Client” is who has ordered services through an order with the Company to receive a product based on the Client’s needs and that meet the terms and conditions in this Agreement.
1.5 “Order” refers to the request of a paid service from the Client for a specific service or Product.
1.6 “Order Status” means where the order is in the progress toward completion.
1.7 A “Product” is an electronic document that completes the Order by the Client.
1.8 “Product Revision” refers to a revised version of the original Product as requested by the Client.
1.9 “Support” or “Support Team” means part of the Company’s structure that works to help and coordinate the process of Orders.
1.10 The “Quality Assurance Department” is the part of the Company’s structure that evaluates the quality of the Products offered.
1.11 The “Messaging System” is an interactive system that allows for communication between the Customer and the Support and Writer.
1.12 The “Verification Process” is the system that confirms a Customer’s billing address and that prevents fraud.
1.13 “Store Credit” is an account that holds money for the Client in the Company.
2.1 The Company commits to protecting the privacy of the Client and will not sell or share the Client’s personal information, including credit card numbers, with a third party. A secure online payment system is used for all transactions and is provided by Authorize.net. This ensures that the Client’s data will be secure. The Company cannot provide 100% assurance that disclosures of credit card information doesn’t occur and is not responsible for instances beyond its control.
2.2 Some pages on the Company website require the Client to input address, name, phone number or email address (such as on an order form). This information is solely used for the purpose of verifying Client information and for contacting the Client regarding an Order. All other verification files provided by the Client are deleted by the Company once verification is complete.
2.3 Direct contact between the Writer and the Client is not allowed, which keeps the Client’s personal information safe. The Client can use the interactive choices provided by the Company or contact the Customer Support team 24 hours a day.
2.4 Any information given by the Client in the Order and any additional files needed to complete the Order is visible to the Writer once payment is made. The Company does not take responsibility for voluntary information shared by the Client when placing an order. The Company does not recommend sharing any personal or billing information (address, phone number, etc.) or disclosing the Client identity when communicating with the Writer or Messaging System.
3.1 The Company provides a service wherein it locates qualified experts for the service if providing research and writing services offered to the Client that are designed to help the Client complete assignments or other academic requirements. The Company does not make any guarantees on the Client’s grades in response to the submission of the Product to an academic institution. The purpose of this Agreement is solely to provide the Client with an original document or service according to the Client’s specifications. Products and services provided by the Company are intended for research and reference purposes only. The Company is not responsible for the Client’s failure to learn the material covered in the Product or the improper use of research in the Product.
3.2 The Client is responsible for checking university guidelines and rules regarding whether research and writing services are allowed or prohibited according to city or state regulations before ordering. The Client must be sure of university or institute rules, regulations and guidelines as well as those of the county, city and state.
3.3 The Client acknowledges that a decision to use a research and writing service is their own and agrees that the Company and its writers and other employees are not liable for the decision to use services that go against the university or institution rules or are prohibited by law in the Client’s state, city or county. The Company is not responsible if the Client:
- Used the wrong city or state
- Intentionally provided false information
4. Order Process
4.1 Placing an Order. It is the sole responsibility of the Client to use a valid email address and phone number (both home and cell) when filling in an Order form. There are times during the Order process when contacting the Client is important. Failing to provide valid contact information may affect Order completion and will result in violation of the terms and conditions of this Agreement. This could lead to forfeiting the claim of the warranty and guarantee by the Customer.
4.2 Payment. The Company will not begin work on the Client’s Order until the Client has paid the entire amount for the Product(s) and service(s). The Company is not responsible and will not be held liable for the Client’s failure to pay on time.
4.3 Discounts. A discount cannot be applied to your order after payment, so be sure to enter all your details correctly when filling out your order form. You will not be compensated if you make your order and forget to enter a discount code or take advantage of a discount offer. Discounts cannot be combined with additional services, and discounts may not be used at the same time or combined unless at our discretion.
4.4 Instructions. The Company works in response to the Client’s instructions and said instructions must be very clear and concise. If instructions are not clear and additional directions are needed to complete the Order, but are not given within the required time, the Company will not provide a fulfilled warranty or guarantee and won’t take responsibility. The Client should be advised that once an Order is complete, revisions can only be requested based on the original instructions and description. Any changes to the instructions of the original Order will be considered “editing,” which is an additional service and the Company won’t provide a free revision request that is different from the original Order requirements or descriptions. Instructions or additional requests must be sent before the Client’s Order is assigned a Writer. Failure to meet this requirement violates this Agreement and forfeits any claim to the implied warranty or guarantee.
4.5 Sources. The Writer is given permission to use any relevant source available to complete the requested assignment, which includes journals, newspapers, books, interviews, online publications, etc. unless the Client requests a certain source to be used or not used. If the Client needs specific sources for the completion of the Order, the Company requires that the Client provide them within the required time schedule outlined below:
- 48 hours – 10 days: all instructions and sources must be supplied within the first 8 hours.
- 12 to 24 hours: all instructions and sources must be supplied within the first 1 hour.
- 12 hours or less: all instructions and sources must be supplied within the first 20 minutes.
Failure to meet these requirements results in violation of the terms and conditions of this Agreement and forfeits any claim to the implied warranty or guarantee.
4.6 Matching of Academic Level. If the academic level chosen by the Client is not the right one (either accidentally or not), the Client assumes all responsibility for the error. It is the Client’s sole responsibility to choose the correct academic level for the assignment when making the Order. If the Client makes a mistake while placing the Order, the Client is required to contact the Support Team immediately for help.
4.7 Checking the Messaging System. The Messaging System is an easy way to communicate. The Client must check the system for updates from the Support Team or Writer. The Client must address any questions, concerns or requests for additional information in a prompt manner. Failure to check the Messaging System is not sufficient ground for a refund on Product(s) or service(s). If the Client does not know how to access the Messaging System, the Client should contact the Support Team or directions and assistance.
4.8 Incorrect Order Placement. The Company has the right not to process resubmit an Order when the details provided are inconsistent or do not align with the original description of the Order. Failing to give the correct description or choosing the wrong Product, deadline extension requests or Writer upgrade can incur additional payments. This is only done by the Company so that it can correctly process the Client’s Order and match the assignment to the proper Writer to complete the Order. The Client is always contacted if approval is needed for additional requests or charges.
4.9 Tracking Order Progress. It is highly recommended that the Client stay in touch with the Support Team and Writer and to monitor the Order Progress through the Client’s account. Possible statuses include:
- Waiting for payment: the Order is registered with the Company and the Client must make payment before work is started on the Order.
- Research started: the Order is paid for and the researchers are preparing materials needed for writing. Work in Progress: the Writer is working on the Order.
- Completed: the Product is available for the Client to review. The Client can download it from the Client’s personal account.
- Returned for revision: the Writer is making changes according to the Client’s instructions.
- Hold: the Order in on hold by the Support Team and the Writer has stopped work temporarily. The Client should go to the Messaging for information or contact the Support Team.
- Canceled: the Order has been canceled.
4.10 The Client can request a draft from the Writer, but the Company cannot guarantee a draft if the Order urgency is between 3 and 48 hours.
4.11 Preferred Writer. The Client can choose a certain writer when making an order. The Company has the right to decline this request based on the Writer’s history, quality and lateness issues that could get in the way of proper completion of the order. When this happens, the Company will provide the Client supporting materials for the decision. If the Client still wants said Writer, the Company does not hold responsibility for a poor quality Product provided by the Writer and no refund is guaranteed.
5. Delivery and Downloading Policy
5.1 The Company aims to give the Client the highest level of satisfaction possible. However, the Company is not responsible for delivery issues resulting from spam filters, incorrect email addresses, lack of Internet, neglect on the part of the Client, or any other instances out of the control of the Company. The Support Team can assist Clients 24 hours per day with any delivery problems. The Company promises to do its best to maintain up-to-date software to meet the academic needs of the Client. It is the sole duty of the Client to provide correct contact information.
5.2 In cases of timely delivery of the Order to the Client, the Company is not responsible for the Client’s failure to download the product. The Client will still be billed for the Product or service and no refund is available as the Writer still needs to be paid.
6. Verification Process
6.1 The Company is very serious about taking measures to protect the billing information of the Client and preventing fraud. The Company is required to protect the Client by the banks, merchants and authorities to protect the Client’s credit card information. Due to the nature of the Product offered and the online setup of the Company, no handwritten signature is required by the Client.
6.2 We maintain the right to request that the additional information from customers. The additional information we reserve the right to request is:
- a screen print of a recent billing statement, a photocopy of your credit card with the numbers blurred except the last four numbers on your credit card.
- a photocopy of your passport or your international student visa.
- a photocopy of your government ID or your driver’s license.
We maintain the right to request any of these items if required, as you may need to pass our verification process. Your information will not be shared with third parties. We do not store verification information such as the items listed in this paragraph, and we only request them for identity verification purposes.
6.3 It is the Client’s responsibility to provide billing information immediately it is requested to ensure that all billing information meets the Company’s anti-fraud policies. Any requests for verification must be completed using this time frame (based on urgency) to comply with the implied warranty and guarantee:
- 48 hours – 10 days: billing information must be verified within the first 8 hours
- 12 – 24 hours: billing information must be verified within the first 1 hour
- Less than 12 hours: billing information must be verified within the first 20 minutes.
Should the Client fail to provide this information in the specified time frame, it results in a violation of the terms and conditions of this Agreement and forfeits any claim to the implied guarantee or warranty.
6.4 Unauthorized use of a stolen credit card is against the law and will be reported to the appropriate authorities for investigation. The Company works with law enforcement authorities to fight cyber crime and reports all fraudulent Orders for investigation.
7.1 The Company has the right to cancel any paid Order at its own discretion in cases where there is a lack of communication or cooperation from the Client that affects the Order process or that is suspected to be fraudulent. The Company will not guarantee reimbursement in these instances. Each case is looked at individually and the final decision depends on several factors. The Company holds sole discretion to take action based on the circumstances in each case.
8. Revision Policy
8.1 The Free Revision service offered by the Company is a courtesy service that helps ensure that the Client is satisfied with the completed Order. A Client must provide a request for revisions within 14 days of the first completion date to receive the free service. For dissertations, thesis, thesis proposal, research proposal, dissertation chapter or other such long assignment, the Client has 30 days to request free revisions. If the policy deadline has been missed, the Client can order revisions for payment or can submit a new Order for edits.
8.2 The Company’s Quality Assurance Department has the right to limit the number of revisions or to deny revision requests in cases such as, but not limited to: changes to the original Order directions, an unreasonable return of the Order, taking advantage of the Writer or abuse of the revision policy.
8.3 If revision requests violate the original Order instructions, the Quality Assurance Department can decline the request. If a request falls within the Company’s mentioned guidelines, the Company will offer free revisions as per the original instructions of the Order.
9. Originality guarantee.
9.1. We guarantee that all of our content is plagiarism free. Each and every piece of custom-written content we create is 100% original and unique with no form of rewriting or plagiarism.
9.2. If required, a student customer may add a plagiarism report to his or her order. Once the paper has been written, it is fed into a Plagiarism Report service, and the student customer is offered the result. If you order the plagiarism report, then you only receive it for your first draft, if you order repeat revisions, you will not receive plagiarism checks after each revision is complete.
10. Satisfaction Guarantee
10.1. We guarantee that your paper will be delivered with the highest possible standards as per your instructions and as per the quality standards you choose when you made your order. Additionally, we guarantee that your paper will be delivered to you as per the deadline.
10.2 The Company does not guarantee that editing, proofreading or formatting will be plagiarism free. Papers or assignments that are not created by the Company are not scanned or checked for plagiarism. The Company will not refund any amount in cases where a formatted or proofread product is found to be plagiarized.
10.3 If a Client needs to cancer an Order, it can be done any time before the Order is completed.
10.4 All refunds and cancellations are to be submitted in writing, using the Order Messaging System or by contacting the Support Team via email. In the unlikely case that a Client is not satisfied with the Product or the Product is delivered beyond the deadline, the Client is able to request a full or partial refund. Is the sole discretion of the Company to approve refunds on a case by case basis.
10.5 When a refund request is made due to poor quality of a Product, the Client is responsible for providing reasons and support for the request. When a list of violations is given, the refund request will be forwarded to the Quality Assurance Department for investigation and review. The Company may ask for additional materials or evidence to support the refund request. The Quality Assurance Department has the right to decline an inquiry if the above mentioned items are not provided by the Client when the request is made.
10.6 If the request for a refund is not submitted within 72 hours after the Order is completed, the assumption is made that the Client is satisfied with the Product and will not be eligible for a refund.
10.7 In any case where a full refund is given or the order has been delivered, but is not paid for, the Company retains the rights to the Product and has the right to use, resell, share or distribute it to third parties. The Client is not eligible to use the Product for any purpose.
10.8 The Company is not responsible for a Client’s failure to learn the material in the Product or for improper use of the research in the Product and no refunds are made for failing grades. See section 2.1.
10.9 Any Store Credits accepted by the Client are non-refundable. Store Credits are only available for use for 365 days following their issuance and beyond that are void and removed from the Client’s account.
10.10 Short Message Service (SMS) alerts let Clients receive messages on their cell phone in the form of a SMS text message. When an Order is placed, the Client agrees to receive text messages and updates from the Company. The Company retains the right to alter SMS messages at any time without further notice to the Client and may include discounts or special offers. The Company is not responsible for any additional charges for Company SMS alerts and these may be charged by the Client’s cell phone service.
11. Promotional Materials
11.1 The Company has the right to contact a Client by email regarding discounts, new services, special offers or any other information the Company finds useful for the Client.
11.2 The Client consents to receiving emails and other forms or electronic communication including, but not limited to: push notifications, SMS alerts from the Company or any third party the Company allows.
11.3 The Client waives any action taken against the Company for getting emails and electronic communications for advertising or informational and promotional materials from the Company.
12. Waiver of Breach
12.1 A waiver by the Company for any breach to the Agreement by the Client can be held of a waiver for any other subsequent breach. All solutions in this Agreement must be accepted as cumulative and in addition to any other solution provided herein or by law.
12.2 If the Company fails to insist upon strict adherence to the terms and conditions of the Agreement, it is deemed a waiver to the rights of the Company in that specific instance only and is not a waiver of rights in subsequent breach or default of the terms and conditions.
13.1 The Company has the right to modify, revise, amend or change in any way any and all provisions of the Agreement. The Client agrees to be bound by any subsequent modification, revision, amendment or change rendered herein by the Company. It is the Client’s sole responsibility to review this Agreement for changes often, since all changes are shown in this section of the website.
14. Entire Agreement
14.1 This Agreement contains all of the stipulations between the Company and the Client and no statements, inducements or promises made by either party or an agent of said party that are inconsistent with the Agreement will be valid or binding. This Agreement cannot be enlarged, altered or modified, except in writing and in cases endorsed in this Agreement. This Agreement supersedes all previous communications, agreements or representations, both written and verbal, between the Company and the Client.
15.1 If any part or term of this Agreement is determined to be illegal or that breaks a law in the state where made, the Client understands that the validity of all other portions or provisions shall not be affected and that the rights of the Client will be enforced as if the Agreement did not contain the illegal part or term considered to be invalid.
16. Law Governing
16.1 It is understood by the Client and the Company that this Agreement shall be governed by the laws of the place where Company holds its main place of business, both in terms of interpretation and performance or any other place determined by the Company.
17. Place of Suit
17.1 Any judicial action for the enforcement of this Agreement or any of its provisions will be instituted in courts of competent jurisdiction where the Company holds its main place of business or in any other place determined by the Company.